Job Description

Dental Organizational Development Specialist (Trainer)
Remote | Full-Time

We’re hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month , ensure full SOP mastery, and catch performance issues early to support long-term success.

What You’ll Do:

• Lead live training in dental eligibility, dental claims, dental AR, dental payment posting, dental software systems, and communication standards.
• Validate readiness using scenarios, accuracy checks, and real-work samples.
• Audit trainee work for accuracy and compliance; provide documented coaching.
• Create/update training videos, SOPs, and training materials.
• Maintain agent accounts in LearnWorlds and HIPAA portals.
• Send daily reports on trainee progress, QA findings, and any concerns.
• Collaborate with HR, QA Supervisors, and Operations to align training with production needs.
• Support advanced training for Supervisors and Revenue Managers.

What You Bring:

• 5+ years in dental training, dental QA, and dental billing.
• Strong knowledge of dental eligibility, dental claims, dental AR, and dental payment posting.
• Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc.
• Strong communication, documentation, and coaching skills.
• Ability to enforce SOPs, identify behavioral red flags, and ensure compliance.

Success Looks Like:

• High trainee accuracy and SOP mastery.
• Reduced errors and escalations.
• Faster, consistent time-to-readiness.
• Smooth transitions to BOS and stable long-term performance.

Standard Dental Opco, Inc., doing business as iCore, provides responsive dental billing services for a highly regulated healthcare environment. We take a unique approach by designing and continually improving our services based on real conversations with the dental professionals and billing teams we support. This allows us to empower our clients with the efficiency, accuracy, security, and compliance they truly need, along with the reliable support they deserve.

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