Job Description

This position opening is for our location opening in West Covina, late January 2026.

Position Title: Manager (morning and/or night shift)

Employment Type: Full-Time / Non-Exempt

Reports To: Owner

Position Summary

At Wallace Chicken, our Managers are the builders of culture and the drivers of results. As a Manager, you’ll oversee the daily operations of the restaurant, balancing people, performance, and profitability. You’ll be responsible for leading your team, delivering operational excellence, and ensuring every guest experiences The Wallace Way : fast, fresh, and full of hospitality.

This role is for someone who thrives on accountability, develops others, and takes pride in building winning teams. From managing financial performance to developing future leaders, you’ll be both coach and operator, shaping the growth of one of the fastest-moving brands in the QSR industry.

Manager Member salary  can range from $26.00-31.00 an hour depending on experience and leadership background.

Key Responsibilities

• Recruit, train, coach, and inspire team members and shift leads, ensuring readiness for growth and advancement.
• Oversee food quality, speed, service, and hospitality across all shifts, ensuring standards are consistently met.
• Monitor sales, labor, food costs, and profitability; take corrective action to hit targets and drive growth.
• Enforce all Wallace Chicken food safety, sanitation, cleanliness, and workplace standards.
• Build efficient schedules that balance labor costs with guest satisfaction and team well-being.
• Order, stock, and track inventory to ensure freshness, availability, and minimal waste.
• Address customer concerns, equipment issues, and operational challenges quickly and effectively.
• Model professionalism, urgency, and positivity; set the tone for teamwork, hustle, and hospitality.
• Provide regular feedback to team members, report performance to ownership, and stay aligned with company goals.
• Stay informed about industry trends, competitive insights, and opportunities to innovate Wallace operations.

Qualifications and Requirements

• Required 2+ years of leadership experience in QSR, fast casual, or food service, 3-5 years preferred
• Proven ability to lead teams, manage budgets, and hit performance targets
• Strong knowledge of food safety practices and compliance standards
• Proficiency in POS systems, scheduling, and basic financial analysis
• Ability to lift up to 50 lbs, stand/bend/move for long periods, and handle a fast-paced environment
• Excellent interpersonal and communication skills with guests, team, and ownership
• Flexible availability, including nights, weekends, and holidays
• Holds or willing to obtain a valid California Food Handler Manager Certification

Who You Are

• A builder of people, you measure success by the growth of your team
• Calm and decisive under pressure with a solutions-first mindset
• Results-driven, detail-oriented, and disciplined in execution
• Consistent, accountable, and motivated by excellence
• Passionate about hospitality and proud of delivering an unmatched guest experience
• Hungry for growth and eager to lead within a winning brand

Why Join Wallace Chicken

Wallace Chicken is not just a restaurant. We’re scaling with speed, building leaders from within, and shaping a culture defined by hustle, hospitality, and excellence. As a Manager, you’ll play a key role in that growth, with clear pathways to higher leadership opportunities. If you want to build, lead, and win with a team that’s hungry for more, Wallace is where your next chapter begins.

Welcome to Wallace! We’re a Quick Service Restaurant brand committed to delivering high-quality, fresh food in a welcoming environment. Our focus is on exceptional customer service and providing meals that are both delicious and affordable. As we grow, we’re excited to bring more people into the Wallace team and continue delivering great food and service.

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