Job Description

The Senior Project Manager will be responsible for the management and service level attainment of assigned projects as well as the potential to serve as a team lead to assist PMO Manager.

Duties/Responsibilities:

• Acts as a liaison between company, customers, and vendors.
• Schedule project internal and external calls for assigned projects within defined Service Level Agreements.
• Coordinate internal resources and third parties/vendors to ensure that all assigned projects are executed on time and within budget.
• Coordinate resource requirements with Field Operations Supervisor.
• Develop detailed project plans to monitor and track progress.
• Deliver consistent updates to both external and internal customers utilizing Project Status Reports and End of Day Reports to ensure clear and timely communication.
• Proficient utilization of authorized project management tools.
• Scheduling inventory shipments owned by both GTS and customers.
• Addresses questions, concerns, and/or complaints throughout the project and report/escalate to upper management as needed.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Submits invoices real time per Billing section in Statement of Work.
• Performs Project Close out tasks such as closeout call, lessons learned and customer satisfaction survey.
• Perform job costing reviews as needed during pre-sales.
• Conducts post project cost analysis as needed.
• Work closely with sales teams to supply necessary details to effectively promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• All job duties are to be performed in compliance with internal policies and deadlines.
• Performs other related duties as assigned.
• Perform Team Lead duties if applicable that could include:
• Help inspect what we expect - audit internal/external calls/Project Status Reports/site visits.
• Develop/Maintain PM training materials and assist in training new PMs.
• Conduct coaching and 1x1 sessions with selected PMs
• Make decisions for lower-level issues that PMs need assistance
• Assist with team-building events
• Manage more complex/challenging projects.

Required Skills/Abilities:

• Superior verbal and written communication abilities.
• Outstanding interpersonal and customer service capabilities.
• Exceptional organizational skills with keen attention to detail.
• Excellent time management skills, consistently meeting deadlines.
• Strong analytical and problem-solving expertise.
• Robust supervisory and leadership qualities.
• Ability to prioritize tasks and to delegate effectively.
• Comprehensive understanding of, or ability to swiftly learn about, the project or product being deployed.
• Proficient with Microsoft Office Suite and project management software (NetSuite).

Education and Experience:

• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering, required.
• At least five years of related experience required.
• PMP, PgMP, CAPM, and/or comparable project management certifications are highly desirable.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Up to 25% of travel to assigned accounts.

About Us: GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Why Join GTS?

• Collaborative Culture: At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
• Empowerment and Growth: We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company's success.
• Core Values: Our values include honesty, integrity, & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, "Give Through Service," every day.

What We Offer:

• Competitive salary and benefits package
• Unlimited flexible time off (FTO)
• Remote schedule
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to make a meaningful impact on our company's growth and success
• Impactful work – Support major Public Sector and Healthcare projects
• Innovative Culture – Use the latest tools in recruiting and automation

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.

For more information about E-Verify, please visit E-Verify's official website .

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