Job Description

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

About You

You are a dynamic and driven luxury retail sales professional with the vision, commitment, perseverance, and grit to grow a business and achieve wild success. As a self-starter, you take the initiative in demonstrating a proactive approach to achieving your goals. Customer-centric and results-oriented, you consistently deliver exceptional and personalized customer experiences that build brand loyalty and grow sales. Resilient, you are not deterred by setbacks, preferring to see them as opportunities for growth, learning, and performance improvement. Your positive mindset and entrepreneurial spirit are prevalent.

Position Summary

Join the team at our Rittenhouse boutique!

As a Sales Associate, you will be instrumental in delivering exceptional customer experiences that reflect the sophistication and values of our brand. Your role will involve establishing professional, mutually beneficial relationships with customers, achieving sales targets, and leveraging clienteling practices and tools to attract new customers and generate repeat business.

Essential Functions

• Achieving sales targets and contributing to the lasting success of the team by generating repeat business and positive word of mouth.
• Delivering exceptional and personalized customer experiences, establishing strong connections with clients and setting the foundation for building a loyal customer base.
• Communicating the mission and values of our brand, ensuring customers have a clear understanding of what we stand for and aim to achieve.
• Helping clients select appropriate jewelry by offering advice and making recommendations.
• Verifying the authenticity and quality of items and ensuring proper care and handling.
• Executing the company’s selling ceremony with expertise, adapting strategies based on customer needs and motivations.
• Responding to client inquiries and addressing them to the satisfaction of both parties.
• Processing sales transactions, including accepting payment and providing receipts.
• Maintaining accurate inventory and product information, using technology as necessary.
• Building and maintaining strong relationships with clients, fostering loyalty and repeat business, through personalized outreach, appointment booking, and regular follow-up.
• Efficiently managing and expanding our customer portfolio, leveraging clienteling skills.
• Utilizing existing point-of-sale and customer relationship management systems to conduct business.
• Initiating actions to enhance customer engagement and retention.
• Adhering to all brand guidelines and boutique operational procedures.
• Participate in inventory management and boutique maintenance activities.
• Support opening and closing procedures, including setup and breakdown.

Qualification s

• A bachelor’s degree or equivalent experience.
• 3+ years of sales experience, preferably in the jewelry or accessories industry.
• Passion for jewelry and a keen eye for aesthetics, recognizing the quality and craftsmanship of different collections and products.
• Proven success in a luxury retail environment, focusing on the achievement of sales plan.
• Experience in catering to high-end customers and managing sophisticated sales interactions.
• Ability to interact effectively with diverse clientele, adapting to various backgrounds.
• Exceptional service skills and a commitment to creating memorable customer experiences.
• Advanced selling skills and a history of meeting quotas.
• Excellent phone skills and rapport-building abilities.
• Proficiency in Microsoft Office 365.
• Self-motivated with a hunger to sell and achieve goals.
• Experience in sales presentations, overcoming objections and stalls, and closing techniques.
• Excellent interpersonal and communication skills, with the ability to build rapport and connect with customers effectively.

Core Competencies

To thrive and grow with our company, you must possess and continue to develop the following competencies:

1. Customer Focus : Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
2. Driving for Results : Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
3. Building Trusting Relationships : Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
4. Adaptability : Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
5. Growth Orientation : Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.

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