Key Responsibilities:
- Responsible for managing the functionality, efficiency, configuration, maintenance, and troubleshooting of both physical and virtual hardware including those in lab environments and computers running on one or
more operating systems using monitoring tools.
- Work with customers to identify, isolate, and resolve problems with server that are affecting other services.
- Executes, maintains, and promotes Security Compliancy and Process Improvement processes and policies.
- Ability to express and discuss technical topics effectively within team environment.
- Conducts systems analysis and development to keep systems current with changing technologies.
- Carries out specific assignments to repair defects, perform upgrades and preventative maintenance in primary domain.
- Performs Operating System and vendor software patching on servers.
- Run scripts and tools to automate repetitive processes and provides inputs for improvements.
- Configures, maintains and troubleshoots network related interfaces on servers.
- Performs troubleshoots and does analysis of alerts on Servers.
- Key contributor in identifying, implementing, reviewing, approving, and analyzing new performance metrics.to optimize the environment for efficiencies and identify additional improvement opportunities.
Knowledge, Skills & Abilities:
- Fully proficient understanding of various operating systems like Windows, Linux, and UNIX.
- Intermediate knowledge of TCP/IP, DNS, DHCP, and other networking concepts.
- Understanding of cybersecurity principles, firewalls, VPNs, and intrusion detection systems.
- Familiarity with virtualization technologies such as VMware, Hyper-V, or similar.
- Fully proficient knowledge of backup solutions and disaster recovery strategies.
- Ability to configure and manage servers and network devices.
- Fully proficient problem-solving skills to diagnose and resolve hardware, software, and network issues.
- Proficiency in scripting languages like PowerShell, Bash, or Python for automation tasks.
- Experience with system monitoring and management tools like Nagios, SolarWinds, or similar.
- Fully proficient documentation skills to maintain system documentation, procedures, and policies.
- Ability to analyze complex systems and troubleshoot effectively.
- Fully proficient verbal and written communication skills to interact with technical and non-technical
stakeholders.
- Fully proficient attention to detail for system management and security practices.
- Ability to adapt to new technologies and learn quickly.
- Ability to work effectively as part of a team and support cross-functional projects.
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