Job Description

Position Overview

The IT Manager leads a cross-functional team to deliver secure, high-quality, multi-platform solutions. This role blends product ownership, agile leadership, and DevOps oversight to ensure ISO/SOC2-compliant releases.

Key Responsibilities

Agile & DevOps Leadership

• Co-own product vision and backlog with stakeholders to align with business and security goals.
• Facilitate Scrum ceremonies and foster team self-organization.
• Drive CI/CD, automated testing, and compliance-focused DevOps practices.

Team Management

• Lead and develop QA, BAs, architects, and developers.
• Conduct performance reviews, resolve conflicts, and align roles with project needs.
• Embed security throughout the SDLC and mitigate technical risks.

Technical Oversight

• Review designs for scalability, security, and business alignment.
• Resolve dependencies, resource constraints, and system issues.

Stakeholder Engagement

• Communicate progress, risks, and metrics to leadership.
• Manage scope and timelines while maintaining technical standards.
• Escalate high-level blockers when needed.

Required Qualifications

• 5+ years managing agile IT teams in multi-platform environments.
• Hands-on experience with DevOps tools (Jenkins, Gearset, Azure DevOps, GitHub Actions), Salesforce, and CI/CD.
• Strong knowledge of ISO 27001/SOC2 compliance.
• Excellent communication across technical and business audiences.

Preferred Qualifications

• Certifications: CISSP, PMP, ITIL.
• Salesforce platform and architecture credentials.
• Agile certifications (CSM, SAFe) and practical Scrum/Kanban experience.

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BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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