Health Coach Job at XRHealth, Needham, MA

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  • XRHealth
  • Needham, MA

Job Description

About XRHealth 

XRHealth is transforming healthcare through Virtual Reality (VR), offering FDA-registered therapeutic solutions for pain management, cognitive and neurological conditions, and mental wellness. We provide care across home and hybrid models, now with a growing focus on our VR as a Durable Medical Equipment (DME) service - prescribed by clinicians and reimbursed by insurance. 

About the Role 

We’re seeking a Health Coach to join our team and play a key role in supporting patients who are using XRHealth’s VR therapy platform. This is not a clinical role . As a Health Coach, you will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner , helping patients build healthy habits , stay engaged in their prescribed VR program , and navigate their care journey with encouragement and accountability

This is a hybrid position based in Needham, MA , requiring in-office presence 3 days a week for team collaboration and onboarding initiatives. 

What You’ll Do 

  • Patient Engagement & Retention  
    • Serve as the patient’s point of contact for non-clinical support during their therapy program. 
    • Keep patients motivated to continue their DME-prescribed VR sessions through consistent outreach and positive encouragement. 
  • Behavior Change Support 
    • ​​​​​​​Use coaching techniques like motivational interviewing and goal-setting to empower behavior change. 
    • Help patients translate their clinician’s guidance into day-to-day actions, routines, and habits. 
  • Education & Navigation  
    • Help patients understand how to use XRHealth’s VR platform and navigate key aspects of their DME experience. 
    • Share relevant health and wellness tips (within scope) to support overall engagement. 
  • Progress Monitoring (Non-Clinical)  
    • Track patient adherence and utilization data within the platform. 
    • Escalate any clinical concerns or signs of risk to licensed clinicians following established protocols. 
  • Collaborative Support 
    • Coordinate with customer support, technical onboarding, and clinical operations (without clinical decision-making) to ensure smooth patient experiences. 
  • Flexible Support Hours  
    • Evening and/or weekend availability is occasionally required to meet the scheduling needs of patients. 

Who You Are 

  • Passionate about patient-centered care and behavior change. 
  • ​​​​​​​Skilled in communication and coaching, with a naturally empathetic and motivating style. 
  • Excited by technology and eager to work with immersive tools like VR in a care setting. 
  • Clear on professional boundaries between coaching and clinical care—and committed to staying within your lane while working closely with clinical teammates. 

Qualifications 

Required: 

  • Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field. 
  • ​​​​​​​At least 2 years of experience in health coaching, patient engagement, care navigation, or wellness roles. 
  • Experience using behavior change models (e.g., stages of change, motivational interviewing). 
  • Strong communication and organizational skills. 
  • Comfortable using digital platforms and tracking tools. 

Preferred: 

  • Current students or recent graduates of psychology or social work programs are encouraged to apply and will be considered a plus. 
  • National Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches). 
  • Experience supporting DME programs, telehealth patients, or remote care populations. 
  • Familiarity with HIPAA-compliant documentation. 
  • Background in digital health, digital therapeutics, or tech-forward wellness programs. 

Why Join XRHealth 

  • Innovative Mission: Help shape the future of healthcare using VR. 
  • ​​​​​​​Team Culture: Join a team that values clarity between roles and works collaboratively across care functions. 
  • Flexibility: Hybrid schedule with meaningful in-office engagement. 
  • Growth: Be part of a scaling startup with opportunities for professional development. 
  • Benefits: PTO, health insurance, 401k, and more. 

At XRHealth, we are redefining how care is delivered—making it more accessible, engaging, and effective. As a Health Coach, you’ll be the voice that patients count on to stay consistent and confident in their journey. 

Job Tags

Full time, Flexible hours, Weekend work, Afternoon shift, 3 days per week,

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