Job Description

About the Opportunity
Are you ready to step into the role of General Manager for Embassy Suites by Hilton Crystal City National Airport? We are seeking an innovative, collaborative, and experienced leader to join our team and guide our hotel to new levels of success.

As General Manager, your leadership and expertise will be instrumental in ensuring that our guests enjoy an unforgettable stay. You will oversee daily hotel operations and provide comprehensive leadership as we uphold our commitment to delivering exceptional guest service and achieving financial success.

About the Property
Located just two miles from Reagan National Airport and steps from the Metro, Embassy Suites by Hilton Crystal City National Airport seamlessly blends convenience and comfort. With easy access to Pentagon City’s shopping and dining nearby, the hotel offers easy access to both business and leisure destinations.

Dining is simple and satisfying at Tap Twelve, where guests can savor American classics and local craft brews. Guests can also maintain their routine in the 24-hour fitness center or stay productive with flexible meeting spaces and modern amenities.

Whether traveling for business or a weekend getaway, guests will appreciate the thoughtful touches, welcoming atmosphere, and easy connections that make Embassy Suites Crystal City the perfect home base in the D.C. area.

What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entitiescorporate entities

What are we looking for?

Basic Qualifications:

• Minimum of 2 years' General Manager OR 5 years' Executive Committee level experience with a proven track record leading operations in a 150+ room property with minimum $15M annual revenue.
• Demonstrated experience managing labor relations and union partnerships
• Ability to cultivate and maintain strategic ownership partnerships, fostering trust through transparency, collaboration, and measurable results
• Strong business acumen with a track record of maximizing profitability through strategic revenue optimization, market share growth, and robust financial oversight

Preferred Qualifications:

• Hilton brand experience
• Local market experience
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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