E911 Dispatcher Job at Wagoner County Sheriff's Office, Wagoner, OK

Y1NOVkRZVE4xS05yTmwxMTg4Yy91N3RCVlE9PQ==
  • Wagoner County Sheriff's Office
  • Wagoner, OK

Job Description

911 Dispatcher Job Description:


Summary:

The 911 Dispatcher plays a vital role in public safety by receiving and dispatching emergency and non-emergency calls. They coordinate information flow between departments, prioritize calls, dispatch appropriate units, and monitor field response progress to ensure efficient and effective emergency operations.


Duties and Responsibilities:

(Job assignments may vary based on department needs and will be communicated by the supervisor.)

  • Monitor emergency and general support radio frequencies.
  • Receive and assess emergency and non-emergency calls, including 911, from the public, law enforcement, fire, and EMS agencies via telephone, radio, and computer-aided dispatch (CAD) systems.
  • Determine call priorities and dispatch appropriate units and agencies.
  • Maintain communication with field units, monitoring status and location for response coordination.
  • Transmit messages via radio, telephone, fax, and other communication equipment.
  • Retrieve and relay information using various computer systems, databases, and mapping applications.
  • Maintain accurate records of all public safety communications activities.
  • Ensure confidentiality and security of all information handled.
  • Train new dispatchers, including completing progress reports and evaluations.
  • Perform limited supervisory duties as assigned.


Knowledge and Skills:

Knowledge of:

  • Public service operations and county government structure.
  • Federal Communications Commission (FCC) regulations for radio communications.
  • Effective communication techniques, especially under high-stress situations.
  • Proper use and maintenance of radio and telephone equipment.
  • Basic mathematics, English language, spelling, and grammar.
  • Law enforcement terminology and procedures.
  • Geography of Wagoner County, including cities, towns, highways, and jurisdictional boundaries.

Skills in:

  • Assessing situations analytically and recording details clearly.
  • Reacting quickly and calmly in emergencies.
  • Communicating clearly and concisely while relaying accurate information.
  • Handling situations professionally, courteously, and impartially.
  • Recalling critical details and prioritizing tasks effectively.
  • Operating radio, telephone, computer terminals, and related dispatch systems.
  • Reading and interpreting maps for location and jurisdictional information.
  • Using Microsoft Office and other relevant computer applications.


Licenses and Certifications:

All dispatchers must obtain and maintain access certifications for criminal history databases and associated communications systems as required by the Sheriff's Office, state, and federal agencies. Failure to maintain these certifications may result in termination.

Job Tags

Full time, Work at office,

Similar Jobs

ChaseSource

Data Analyst Intern Job at ChaseSource

 ...employees and retirees. The team focuses on data accuracy, reporting, and analysis to...  ...is seeking a Data Science and Analytics Intern to work closely with the Data Science and...  ...have the opportunity to work alongside data analysts and subject matter experts on a variety of... 

The Shella Foundation

Data Entry Specialist Job at The Shella Foundation

 ...they deserve. We are looking for a detail-oriented Remote Data Entry Specialist to manage basic data entry and record-keeping tasks...  .... Training will be provided, making it suitable for entry-level candidates. Key Responsibilities Enter and update... 

Wellmark, Inc.

Organizational Change Management Consultant Job at Wellmark, Inc.

 ...here . Job Description Bring your expertise in organizational change to a role that drives impact across the enterprise....  ...: ~ Bachelors degree, with concentration in Learning and Development, Organizational Development, Industrial/Organizational Psychology... 

Wing Assistant PH

General Virtual Assistant Full time PH (with VoIP experience) Job at Wing Assistant PH

 ...(route calls, take messages, place outbound calls, attend/assist meetings virtually by taking notes)4. File management and sorting client information...  ...and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive... 

Mains'l

Part-Time DSP Direct Support Professional Job at Mains'l

Join Our Team and Make a Difference at Mainsl Services! Are you passionate about helping others? Do you enjoy supporting people in achieving their goals and living their best lives? Mainsl Services is looking for Direct Support Professionals (DSPs) to empower people...