Job Description
Remote Customer Service Representative
True Care Home Care
Full-Time | Part-Time | Flexible Hours | Overtime Available
About Us:
At True Care Home Care , were dedicated to improving the lives of our clients by delivering reliable, compassionate in-home care across Connecticut. As a Remote Customer Service Representative , youll be a vital part of our care coordination teamoffering support, scheduling assistance, and helpful guidance to patients and caregivers, all from the comfort of your home in Sacramento.
Position Overview:
We are seeking a friendly, dependable, and tech-savvy individual to join our growing remote support team. Youll handle inbound and outbound communication with clients and caregivers, manage schedules, and ensure high-quality customer experiencesall while working remotely within the Sacramento area.
Key Responsibilities:
- Answer phone calls and respond to emails and messages from clients, caregivers, and partners
- Assist with appointment scheduling, caregiver assignments, and general inquiries
- Resolve concerns or service issues professionally and empathetically
- Accurately update client information in our database and scheduling system
- Work closely with care coordinators, supervisors, and field staff to ensure seamless service delivery
- Handle emergency or last-minute schedule changes as needed
- Provide administrative support such as documentation, follow-up calls, and reports
Qualifications:
- Must reside in or near Sacramento, CA
- High school diploma or GED (some college preferred)
- 1+ year of experience in customer service, call center, or healthcare admin
- Strong verbal and written communication skills
- Must have reliable internet , quiet home workspace, and a working computer
- Ability to multitask, stay organized, and work independently
- Experience with scheduling or CRM software is a plus
- Bilingual (Spanish, Tagalog, or Russian) highly desirable
Schedule & Compensation:
- Flexible scheduling part-time and full-time options
- Overtime available during peak hours or coverage needs
- Hourly pay: $23-$27/hour , depending on experience
- Paid training provided
- Health insurance, dental, PTO (for eligible full-time staff)
- Opportunities for advancement in a mission-driven organization
Work Location:
- This is a remote/work-from-home position.
Job Tags
Remote job, Hourly pay, Full time, Part time, Flexible hours,