Job Description

Scope of the job:

The Customer Service Associate is a dynamic, client-facing position responsible for managing global customer relationships, processing orders, resolving issues, and supporting the sales team. It involves handling inquiries, coordinating with internal departments (like logistics and production), and ensuring timely delivery of products and services. The role requires strong communication skills in English, along with technical understanding to interpret product specifications. Proficiency in tools like SAP and Microsoft Office is essential, as is the ability to manage administrative tasks, maintain accurate records, and contribute to continuous service improvement.

Required education level:

• A minimum of an Associates Degree in International Business, Trade Relations, or a related field.

Required experience in similar position:

• Minimum of 3 years of experience in a similar role, previous experience in technical or industrial customer service, dealing with various international clients, including distributors, end-users, and corporate accounts.

People management:

• No

Main Responsibilities:

Related to Customer Service:

• Respond to customer inquiries regarding products, services, and delivery timelines.
• Process and follow up on orders, invoices, and payments.
• Maintain and update customer account information.
• Resolve customer issues by investigating problems and offering solutions.
• Provide administrative support to the sales team.
• Collaborate with logistics, finance, and technical teams to ensure smooth operations.

Soft Skills:

• Excellent communication and interpersonal skills.
• Professional and customer-oriented attitude.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Benefits and Work Environment:

• International, innovative industrial company with global reach.
• Family-style corporate culture.
• Flexible working hours.
• Opportunities for training, growth, and internal mobility.
• Employee support programs for major life events.

Preferred skills:

• Associates degree in International Business, Trade, or a related field.
• Previous experience in technical/industrial customer service (B2B preferred).
• Proficiency in English.
• Strong understanding of customer needs and ability to handle technical questions.
• Comfortable working with Microsoft Office tools (Outlook, Excel, Word).
• Experience with ERP systems like SAP is a plus.
• Strong interpersonal and communication skills required.
• Excellent organizational, project and time management skills with ability to multi-task.
• Excellent analytical and problem-solving skills, attention to detail and rigor required.
• Must be a team player, equally successful at working independently or with other people.
• Ability and willingness to be flexible and adapt to rapidly changing work environments, responsibilities, competing priorities, and tight deadlines.
• Strong ethical values.

Schedule is Monday - Friday 8am - 5pm with 1 hour for lunch

This is a temp to hire opportunity that starts at $20/hr. 

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