Job Description

DESCRIPTION

• Manages customers in their career exploration, including:
• Developing a relationship with the customer,
• Actively listen to determine customers’ employment-related wants and needs,
• Identifying skills and abilities,
• Evaluating their past work experience, as it relates to current goals, and
• Conducting thorough assessments to identify customers’ strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals.
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
• Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals.
• Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
• Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan
• Provides exceptional customer service by understanding what the customer wants and suggesting viable options
• Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
• Works well in teams, with customers and other staff (flexible, congenial and adaptable)
• Experience assessing customers’ work experience, education/interests, and career goals
• Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
• Able to read, understand, and apply policies and procedures
• Able to effectively prioritize tasks, manage time, and stay organized

QUALIFICATIONS

Education

Required High School or better.

Experience

Required: 1-2 years of related experience

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