Location: Austin, TX
Pay: $24–$26 per hour
Schedule: Full-time (30+ hours/week), rotating shifts
Call 269-408-6738 7am to 6pm daily
1st: 6:00 AM – 2:00 PM
2nd: 2:30 PM – 11:00 PM
Remote Assistance Operators monitor and support autonomous vehicles in real time from a control center. This role helps keep the fleet safe and running smoothly as vehicles operate without onboard drivers.
Monitor vehicles using live camera feeds and Remote Command tools
Step in remotely when the system needs assistance
Log actions and observations in real time (Notion / Google Sheets)
Review trips and report any issues or unusual behavior
Help identify and document edge cases and root causes
Share important updates during shift handoffs
Required:
Experience in technical support, dispatch, IT, or operations
Strong decision-making skills under pressure
High attention to detail and accurate documentation
Willingness to learn autonomous vehicle systems
Preferred:
Prior Remote Assistance Operator experience
Video gaming or simulation experience
Familiarity with mapping, geolocation, or vehicle data
On-site at the Remote Operations Center
Rotating shifts, including weekends
Must be flexible for morning or evening shifts
Join a fast-growing autonomous vehicle company and gain hands-on experience in cutting-edge transportation technology.
...(route calls, take messages, place outbound calls, attend/assist meetings virtually by taking notes)4. File management and sorting client information... ...and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive...