Job Description

Project Overview

This is a backfill role. The hiring manager needs a designer with strong, product-focused UI capabilities - someone who can create polished, high-fidelity interfaces with sophisticated interaction design. The ideal candidate has experience building visually rich, interaction-heavy product interfaces rather than traditional marketing or informational web pages.

Key Responsibilities

Plan & Concept

• Translate ideas into visual concepts using design tools, quick sketches, whiteboarding, and other rapid-ideation methods.
• Generate and evaluate ideas for improvements based on research, analysis, and competitive insights.
• Identify user needs and core business requirements.
• Justify design approaches with data, analysis, and projected impact.

Design & Refine

• Ensure all digital touchpoints align with United's brand and user experience standards.
• Design intuitive, engaging interactions and interface patterns.
• Develop next-generation navigation, components, templates, and design systems that create a cohesive customer experience across products.
• Build low- and high-fidelity prototypes through a rapid, iterative, and collaborative workflow.
• Partner with usability researchers to design test plans, observe testing, and translate findings into actionable design improvements.

Define & Communicate

• Deliver detailed design specifications such as user flows, wireframes, storyboards, mockups, redlines, and prototypes.
• Present design work to UX teams, product teams, and senior stakeholders for review and feedback.
• Collaborate closely with cross-functional partners throughout the design lifecycle.
• Communicate effectively with stakeholders to align on progress and incorporate feedback with a user-centered mindset.
• Support developers, product managers, and project managers during implementation.
• Work with QA teams to identify, document, and validate bug fixes.
• Mentor junior designers as needed.

Required Qualifications

• BA/BS degree or equivalent work experience.
• 5+ years of professional UX design experience required; 8+ years preferred.
• Legally authorized to work in the U.S. without sponsorship.
• Successful completion of the interview process.
• Reliable and punctual attendance.

Technical & Soft Skills

• Strong foundation in web design principles and understanding of front-end technologies.
• Deep knowledge of UX design for web, mobile, and touch platforms.
• Ability to manage and prioritize multiple tasks in a fast-paced environment with minimal supervision.
• Experience writing detailed design specifications used by development teams.
• Self-starter capable of defining scope and building plans even with limited direction.
• Strong communication skills with the ability to explain and defend design decisions.
• Proven ability to set design direction and collaborate effectively with other designers.
• Flexible, team-oriented mindset suited for a rapidly evolving environment.

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