Job Description

University Schools IT Support Technologist Location Muncie, IN : Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More Position Title University Schools IT Support Technologist About this Opportunity University Schools welcomes applications for an IT Support Technologist. Benefits and Community Ball State University offers an excellent benefits package for eligible positions. . Affordable Healthcare

Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave
• Professional Development

Curious about benefits calculations? Please visit the following link to explore: Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: FLSA Exempt Hrs/Week 40 Length of Assignment Full-Time At-Will Position Function University Schools IT Support Technologist plays a vital role in providing technology support for University Schools and reports to Ball State Information Technology. This position is responsible for desktop, laptop, iPad, internet filter, MDM, system support, overseeing the computer replacement plan, and ensuring the proper maintenance of University Schools technology equipment, including tech support to all printers, projectors, computers, and other technology in the Indiana Academy residential spaces, as needed and per Ball State University Information Technology best practices. Minimum Education 1. Bachelor's degree from an accredited institution; OR 2. Associate's degree and two years of related experience will be accepted in lieu of a bachelor's degree. OR 3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years. Minimum Experience At least two years of experience supporting desktop computers, laptops, mobile devices, networks, and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of MacOS, Windows, and iOS operating systems and the Microsoft Office suite of applications. Minimum Other

• Strong organizational skills and the ability to manage multiple projects; self starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with various groups of individuals.
• Strong analytical and problem-solving skills.

Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. Preferred Education Bachelor's degree in computer technology, information systems, computer science, or related area. Preferred Experience

• Experience in K-12 environment supporting iOS devices via MDM.
• Additional years of technology support experience.
• Experience with adhering to information security best practices.
• Experience in providing excellent customer service across K-12 clients, including students, teachers, and administration.

Preferred Other

• Ability to strategically plan for annual iOS refresh and rollout to K-12 students.
• Familiarity with 3D printers, laser cutters, and other maker-space tools.

Pre-Employment Screening Requires successful completion of a background check and education verification. Position Title(s) Supervised None Required Certifications EEO Statement Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. About Ball State University Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. There's more to discover IN Indiana! Visit the following link to learn more: IN Indiana Department Burris Laboratory School:800020 Department Information Department Email or Phone Number burrisoffice@bsu.edu Duties & Responsibilities Ranking 1 Job Duty Technology Integration and Student Support: Collaborate with teachers to support K-12 students in effectively using iPads and other educational technology. Provide hands-on assistance to students to enhance their understanding of digital tools, ensuring technology is used effectively for learning and creativity. Ranking 2 Job Duty Building-Wide IT Communication and Support: Serve as a responsive and approachable resource for all members of the school community, including teachers, students, staff, and administrators. Provide timely communication and support for technology-related issues, ensuring a collaborative and solution-oriented approach to tech challenges. Ranking 3 Job Duty Innovation Lab Technology Specialist: Learn, maintain, and train students and staff on the use of iLab technologies, including 3D printers, laser cutters, and other maker-space tools. Provide troubleshooting support and guidance on safe and effective use, fostering an environment of exploration and innovation. Ranking 4 Job Duty Provide technology support for all University Schools hardware, software, systems, and network connectivity; provide basic technology training and onboarding for University Schools staff. Provide event and meeting support for University Schools employees. Ranking 5 Job Duty Oversee the complete lifecycle of student laptops and iPad technology, including MDM deployment, inventory management, procurement, and device support. Coordinate repairs for damaged devices and facilitate timely replacements to ensure seamless access to technology for all students. Ranking 6 Job Duty Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to University Schools systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies while adhering to Ball State University Information Technology best practices. Ranking 7 Job Duty Develop and present an annual technology replacement plan for review by the University Schools administrative team and Ball State University Information Technology. Ranking 8 Job Duty Ensure all technology remains up to date and fully compatible with the operating systems required for state testing, maintaining seamless functionality, and compliance. Ranking 9 Job Duty Track all technology-related issues via the Ball State University Information Technology response system. Schedule reasonable upgrades and installations in conjunction with Ball State University Information Technology. Manage hardware inventory, support, and replacement in conjunction with Ball State University Information Technology. Ranking 10 Job Duty Address computer-related problems and/or troubleshoot computers, peripherals, or software problems within University Schools. Provide emergency response support for critical technology issues as they occur in the classroom setting. Configure, set up, and maintain equipment used within classrooms. Provide support for teachers in integrating technology in the classroom. Ranking 11 Job Duty In conjunction with Ball State University Information Technology, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information, and systems for University Schools. Ranking 12 Job Duty Oversee and coordinate the management of the internet filtering system in collaboration with Ball State University Information Technology to ensure a secure and compliant online environment. Ranking 13 Job Duty Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests. Posting Detail Information Posting Number 202501726P Desired Start Date 06/02/2025 Position End Date (if temporary) Open Date 04/20/2025 Applications Accepted Through Date 05/09/2025 Open Until Filled No Information regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. Special Instructions Summary For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition at WORK@bsu.edu. Information for Applications Requiring a Cover Letter In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.

Job Tags

Full time, Temporary work, Interim role, Second job, Work at office, Relocation,

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