Job Description

Review and process patients' enrollment forms to the Patient Assistance Program (PAP)
Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
Schedule treatments to be sent to the patient or patient's healthcare provider
Support inbound and outbound phone lines for the PAP program
Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program.
Prioritize workload to ensure patients' enrollments are processed within specified timeframe
Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician's office staff.
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.
Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
Execute day-to-day operations specific to the assigned program(s).
Maintain patient confidentiality at all times.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Two (2) years of work experience in a customer service or customer focused role
One (1) year of work experience in a call center environment.
Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
Must have proven ability to provide consistently high-quality of service

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