Job Description

Role Overview

The Business Analyst is responsible for identifying business needs and finding solutions to business problems. This role serves as a liaison between subject matter experts and stakeholders-such as program staff, IT teams, vendors, and leadership-to gather, analyze, communicate, and validate requirements for changes to business processes, operational policies, and information systems. Business Analysts play a crucial role in ensuring that delivered solutions meet organizational goals and user expectations.

Responsibilities

Collaborates with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals.

Gathers, documents, and validates business requirements, including functional and non-functional requirements, for program systems and workflows, and ensures traceability of requirements across the project lifecycle.

Conducts business process modeling to support process improvement and system design.

Develops business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with traceable business needs.

Identifies and maintains the inventory of business process related artifacts such as forms, correspondence and reports.

Facilitates requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs).

Participates in the development and review of solution designs to ensure business requirements are met and traceable to system functionality.

Work with Tax Schedule and Functional SMEs and owners to support the definition of user roles and associated access

Support user acceptance testing (UAT), ensuring full traceability to documented requirements.

Tracks and manages changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed.

Supports change management and training efforts by helping to develop documentation and conducting stakeholder briefings or demos.

Assists the Program Manager in ensuring business alignment and benefits realization across all phases of the program.

Provides analytical support to program leadership and governance boards for decision making and risk and issue management, helping assess the impact of changes on business processes.

Analyzes and identifies impacts of changes to supporting documentation such as standard operating procedures, desk instructions, training materials, and knowledge articles.

Works with data teams to define and validate reporting requirements and ensure data accuracy.

Participation

This role is involved in the modernization program on a full-time basis.

Knowledge, Skills, and Abilities (KSAs)

Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.

Ability to influence the direction of projects.

Ability to identify stakeholders and manage communications to achieve consensus and collaboration

Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions

Ability to make recommendations on issues that affect the direction of business systems and business processes.

Ability to develop, monitor, and communicate changes to project scope, project plans, timelines, status, issues, and risks for complex projects.

Ability to resolve more complex problems working with senior management.

Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.

Ability to establish and maintain effective working relationships with agency personnel, vendor staff, and external stakeholders, when applicable.

Job Tags

Similar Jobs