Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Multisite Cut Admin

6 months

Remote

Pay $20 to 25/hr

Responsibilities

Technical skills needed is very minimal. Our team is more focused on finding fast thinkers, great documentation skills and great communications skills, and can multi task. They need the presence to be able to handle on the ground technicians on bridges.

Responsibilities

The Cut Admin role may entail working during the 2nd/3rd shift to manage overnight cuts (US Hours)

As a D2OS Cut Administrator, you will lead or support the following higher-level activities:

• Provide centralized status monitoring and logistical support for the activities related to the dispatched Field Technicians.
• Assist Multisite Manager in developing schedule for Agents to ensure coverage during migrations and installations.
• Assist in training D2OS Cut Admins on interactions with Field Technicians during migrations and installations.
• Review and update Command Center Process Manuals as needed.
• Initiate and drive escalations from the Field Technicians to Senior Level Engineers.
• Track and document status of all activities related to the Field Technicians tasks.

Responsibilities:

• Drive collaboration on Multisite Cutover conference bridges
• Data input and record keeping
• Task tracking and recording
• Basic network troubleshooting
• Monitoring Command Center reports and updating appropriately
• Primary contact for resolving non-technical escalations
• Debrief project management team as required

Requirements:

• Advanced Customer Service skills
• Ability to Multi-Task
• Well-Organized / Detail oriented
• Advanced computer skills in Microsoft Office, particularly Excel and Teams
• Working knowledge of SharePoint and Webex
• Strong problem-solving skills
• Superior communication skills
• Experience in supervising others
• Basic understanding of Meraki wireless, network cabling and infrastructure, WAN/LAN/VLAN technologies and basic switching and routing is preferred, but not required.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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