Job Description

Summary of Duties:

• Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.
• Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment.
• Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose

Accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis and to provide exceptional guest service and staff by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests. Provide a courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities:

• Check guests in and out and make future reservations as needed.
• Post and rebate, room tax, and other miscellaneous charges to guest accounts.
• Administer guest payment policy.
• Ensure all cash, credit cards, and change funds are balance throughout the shift.
• Post and rebate room tax and other miscellaneous charges to guest accounts.
• Be knowledgeable of all promotional rates.
• Maintain daily inventory of available rooms.
• Maintain hotel key security system and safety deposit boxes.
• Process credit card transactions and finalize transactions completed during the day.
• Create and print required reports.
• Prepare folio for departing guests.
• Process guaranteed no show reservations.
• Be knowledgeable of emergency procedures.
• Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff. 
• Open and close shifts; make accurate cash drops.
• Ensure that all credit cards, cash, and change funds are balanced throughout the night.
• Notify the general manager of all needed repairs and maintenance issues for concerns.
• Maintain cleanliness and organization of the front desk areas.
• Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
• Performs all duties in accordance with prescribed policies and practices.
• Adhere to the strict confidentiality of all information.
• Respect and protect the confidential and privileged information of my employer beyond the terms of my employment.
• Comply with Title 31 requirements.

Requirements:

Education/Qualifications:

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prior customer service preferred.
• One year of accounting or bookkeeping experience preferred.

Licensing:

• Must be able to obtain and maintain the required Gaming License.

Work Requirements

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature.

Acknowledgement 

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

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