Job Description

Assistant to the owner of a high-volume travel agency. Must be friendly, have great phone skills and provide high-level customer service. Requires excellent communication skills, both written and verbal. Opportunities for advancement to the position of Travel Advisor available, usually possible after 12 months of training and learning from the owner. If you have a passion for travel and would love to help others make their travel dreams come true, we are excited to have you as part of the Holiday Planit team. Training will be provided, though prior industry experience is a plus.

Responsibilities:

• Answering client calls & providing superior telephone customer service
• Data entry in CRM system and updates/management on hundreds of trips
• Assist owner and other agents in the office with client travel arrangements
• Manage spreadsheets for owner's group travel arrangements
• Manage & grow social media channels on Facebook, Instagram & Youtube
• Create dynamic sales & marketing pieces including flyers, newsletters & social posts
• Keep watch over travel details to ensure an excellent travel experience for clients
• Confirm services & prepare Travel Documents prior to client's trips
• Provide during-travel support to clients including superior customer service

Qualifications:

• Excellent communication skills, both written and verbal
• Positive attitude with clients and coworkers
• Computer Skills, including Word, Excel, Outlook, Acrobat, Canva & CRM
• Marketing skills, including social media & creating marketing materials
• Ability to learn new computer programs quickly
• High-level organizational & time-management skills
• Motivated, self-starter capable of taking ownership of projects
• Calm demeanor in the face of stressful situations

Schedule:

• Monday - Friday

Typical start time:

• 9AM

Typical end time:

• 5PM

Ideal Candidate:

This Job Is:

• A job for which military experienced candidates are encouraged to apply

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Dependable -- more reliable than spontaneous

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