Job Description

Salary: $58,000 - 65,000 per year Requirements:

• US Citizen
• DoD Secret Clearance
• High School diploma with 4+ years of relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Demonstrated expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders
• Ability to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
• Ability to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
• Must have normal color vision to identify different colors of wires and cables; correctable vision to 20/20 or better; depth perception to judge distance between objects safely
• Must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
• Must have a valid state license to drive a personal or corporate vehicle to different locations for work

• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Serve as backup to the Site Operations Lead

• Support
• Network
• Security
• Windows
• Backbone

More:

At Leidos, we recognize that the most talented and diverse IT and Engineering professionals have numerous career choices. Joining us will be a wise investment in your career and personal growth. We are looking for a Senior-level Desktop Support Technician to support a government site in Pensacola, FL, becoming a key member of the Field Services team. You will provide direct desk-side support, troubleshooting, and repairing IT devices. We offer a competitive pay range of $58,000.00 to $65,000.00. The pay range is a general guideline and not a guarantee of compensation, as various factors are considered in extending an offer. We anticipate that this job requisition will remain open for at least 3 days following the original posting date.

last updated 41 week of 2025

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