Job Description

Concierge Plus is a dynamic division of CleanOffice Inc., a trusted leader in the DMV area for over 20 years. We specialize in delivering top-tier services to premier multifamily and commercial properties — and we're just getting started.

As we continue to grow, we’re looking for forward-thinking individuals ready to build a long-term career with us. If you're a visionary with drive, passion, and a desire to grow within a company that values its people — we want to hear from you!

Be part of something bigger. Be part of Concierge Plus.

The Concierge+ Assistant Regional Manager supports the Regional Manager in ensuring exceptional hospitality-driven service across assigned properties.

This leadership role is focused on building and guiding a high-performing concierge team that embodies service excellence, professionalism, and attention to detail.

The ideal candidate will have a strong background in hospitality, team development, and customer service operations.

Schedule: 40 hours a week Pay Rate: 52k

Primary Job Responsibilities:

• Oversee the day-to-day operations of concierge services to ensure alignment with Property Management expectations and client standards.
• Maintain a high level of client satisfaction to support long-term contract retention and company reputation.
• Ensure every resident and guest interaction is delivered with a Warm Welcome and a Fond Farewell.
• Train, coach, and mentor concierge team members - leading by example and upholding the company's hospitality standards.
• Implement and maintain service training programs to ensure consistent, high-quality experiences across all team members.
• Ensure team readiness for emergencies through proper training and scenario preparedness.
• Utilize approved scheduling tools to ensure proper coverage while staying within payroll budgets.
• Help complete all payroll and administrative tasks by company deadlines.
• Oversee and streamline processes for contractor access, move-ins/outs, realtor visits, and resident engagements.
• Step in when needed to ensure proper staffing and smooth operations, including occasional shift coverage.
• Attend company meetings and lead training sessions to reinforce a culture of service excellence and operational consistency.

Requirements:

• 3+ years of experience in a hospitality, residential, or luxury service environment.
• Proven track record in leadership roles with the ability to train, develop, and inspire high-performing teams.
• Deep understanding of hospitality principles and a passion for delivering elevated service experiences.
• Strong organizational and multi-tasking abilities with a sharp eye for detail.
• Effective communicator (written and verbal), capable of building positive relationships with residents, team members, and property staff.
• Ability to maintain professionalism in high-pressure situations and resolve client concerns with tact and diplomacy.
• Familiarity with Microsoft Office Suite and modern scheduling systems.
• Knowledge of local amenities, businesses, and events to provide concierge-level recommendations.
• Must be available to support team coverage needs, including occasional weekends, evenings or overnights.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Do you understand this role requires emergency coverage, including some weekends and various shifts (morning, afternoon, evening, or overnight)?
• What city do you currently live in?
• Do you have access to your own vehicle for transportation?

Education:

• Bachelor's (Required)

Experience:

• Property Management: 5 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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