Job Description

The Coordinator role requires an individual with excellent organizational skills to schedule and implement a plan in concert with BNSF, Port, and Dray community. The individual must possess above average technical skills to use BNSF and Port developed systems in the managing and tracking of freight both within the yard as well as within the port.

The Coordinator reports to the facility Terminal Manager.

Responsibilities

The Coordinator is responsible for organizing a plan that meets client deadlines and maintains both BNSF and Port fluidity by leveraging internal dray community. The role requires the individual to understand complex intermodal, port and dray industry regulatory guidelines and follow the regulatory guidelines while establishing the terminal plan.

The scope of the coordinator includes the following procedures and tasks:

• Forecast, manage, create and augment terminal plan with BNSF, Port, and Dray community.
• Communication of plan to all key stake holders to ensure execution of plan is clearly established.
• Oversight and understanding of inbound/outbound vessel discharge and its effect on port, terminal, and dray operations.
• Assign available trucking support to meet or exceed service levels as required by Port and BNSF.  High degree of emphasis in this job role focuses on interaction between several parties to ensure the service and fluidity of both Port and BNSF Operations.
• Clearly communicate terminal plan with team and coordinate/augment plan with Lift operations team as needed.
• Manage holds and exceptions on individual units
• Confirm Hub Manager receives correct train, vessel and dray information
• Use the Terminal Operating System (TOS) and other support systems to locate train and vessel information for Team.
• Log information in client reports
• Mentor new personnel in Coordinator procedures
• Manage and correct for driver exceptions as needed while maintaining high degree of customer satisfaction.
• Other duties as needs and assigned by management.

Requirements

The Coordinator role requires the following:

• Four years’ experience working in the transportation industry,  preferred
• Strong ability to analyze and solve problems on an immediate basis, and to develop and implement procedural changes without supervision
• Possess strong interpersonal skills to support work as a team
• Ability to provide premium customer service to Client and Customer alike.
• Ability to multitask in an evolving work environment with dramatic swings in workload.
• Excellent time management skills
• Strong written and oral communication skills to train subordinates, peers, and senior level managers effectively
• Skills to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements
• Proficient in Microsoft ®Word ®and Excel ®
• Ability to pass and maintain certifications or proficiency in the following areas:
• eRAILSAFE Certification
• Rules and Regulations

Physical

To perform the essential functions of this job, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, talk, and hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, feel, and reach. The employee must be able to stand for periods of eight hours or more and must have the ability to lift up to 10 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Hours

This role is a full-time position with non-standard work hours, including overnight, weekends, and holidays. The Coordinator will typically work 8-12 hour shifts, Monday – Sunday. Specific hours and days of rest are set by management to best service the needs of the terminal operations, as such hours may change based on the operational need.

Work Environment

The Coordinator role works in an office environment. The position can require long periods of sitting and viewing computer screens. Occasional bending, reaching, standing, walking, and carrying can occur.

Additionally, the role requires the individual to work on-site at an intermodal facility. The Coordinator must possess company-issued personal protective equipment (PPE) and applicable licenses, as well as follow on-site safety guidelines.

Selection Guidelines

This position requires a formal application, rating of education and experience, oral interview, and reference check. Additionally, it may require job related tests. The duties listed in this job description are only examples of the various types of work that the Coordinator might be required to perform. The omission of a statement of duties does not exclude it from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and job change.

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