Job Description

Job Responsibilities:

• Collection of past due balances, while maintaining a follow-up system with notes, in accordance with established goals
• Monitoring of process quality and testing root cause analysis to drive improvement
• Customer/Supplier/Operations escalation management
• Develop action plans collaboratively with credit and sales teams to maximize results and mitigate risk
• Escalation of customer issues timely to credit and leadership teams – “manage up”
• Participate in cash forecasting for business units and customers supported (30/60 day forecast)
• Present in monthly AR aging meetings
• Analyze cash discount deductions for resolution; Collect as appropriate
• Maintain compliance with required internal controls and policies
• Assist team members / back up / cross training
• Invest in personal growth and development, clearly focused on self-learning and the ability to grow and learn at an acceptable rate
• Capture the value of continuous learning and ongoing development opportunities

Skills:

• Initiating action/Gaining commitment
• Problem Solving – understand and analyze
• Tenacity/Driving for results
• Financial Knowledge/Financial Skills
• Strong oral/written communication skills
• Process development and improvement
• Collection techniques/Negotiation skills
• Manages time well, prioritizes effectively
• Learns and adapts quickly to changing environments
• Operates with integrity
• Attention to detail
• Positive attitude

Education/Experience:

• High School Diploma and 2 years applicable work experience with accounts receivable, collections or cash application
• Bachelor’s degree
• Demonstrated achievement in prior roles and ability to be successful in a team-oriented environment
• Working knowledge of Microsoft Excel, Business Intelligence (BI) and SAP ERP software
• Basic knowledge /understanding of OC customers, products and markets
• Knowledge of billing procedures and collections techniques (e.g. skip tracing)

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