Account Manager Job at Caliber Service Management, Exton, PA

Y2lOU0FvZkkyS3hsTlYxMDlzQTN0YlpGV1E9PQ==
  • Caliber Service Management
  • Exton, PA

Job Description

Summary

The Account Manager is responsible for the day-to-day delivery of facilities services to several major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Responsibilities

  • Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
  • Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
  • Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
  • Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and Caliber Service Management
  • Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
  • Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
  • Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
  • Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
  • Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
  • Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
  • Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
  • Responsible for the financial performance including margin attainment, contract retentions, and applicable reconciliations related to including back charges and collections
  • Fosters a positive team environment and may provide coaching or mentoring to team members
  • Ensures confidentiality and accuracy of internal and external data
  • Performs ad-hoc projects and other duties as assigned
  • Travel required up to 25%

Skills

  • Excellent verbal, written and time-management skills.
  • Contract negotiation skills.
  • Ability to work effectively in collaboration across all departments.
  • Must be productive in a deadline driven work environment.
  • Proven ability to adapt and be flexible to change.
  • Excellent critical thinking and problem-solving skills.
  • Hands on knowledge of MS Word, Outlook and Excel.
  • Team management skills

Qualifications

  • Bachelor’s Degree
  • 1-3 years of experience preferred
  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus

Compensation includes Vacation, Holiday Pay, 401k, great team and profit-sharing incentives.

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.

Job Tags

Holiday work, Contract work, Local area, Flexible hours, Weekend work,

Similar Jobs

The H&K Group

Construction Intern - Skippack Job at The H&K Group

 ...managers and estimators with various tasks. Work under supervision of a project manager or a senior level team member. Assist with data collection, input, verification, and manipulation Other duties as assigned Qualifications Required Skills, Education,... 

TekSynap

Senior Coordinator Job at TekSynap

 ...Qualifications****RESPONSIBLITES**Works in close coordination with BA 2 Program Support Manger and...  ...information, to ensure compliance with Corporate ISO 9001 policy and process adherence.+...  ...program and contract needs.+ Amount of Travel: 5%**List of Approved States:**AL, AK,... 

Lan-bridge Communications

Translators (Gaming) (remote/in-house) (LQA/Freelance) Job at Lan-bridge Communications

Translation Proofreading Localization

University of Maryland Medical System

Director, Office of Healthcare Analytics and Informatics Job at University of Maryland Medical System

 ...departments within the UMMCs Office of Health Analytics and Informatics (OHAI). Expected to collaborate with Data & Analytics, Service...  ...in managing enterprise data assets in a large, complex healthcare organization Ability to analyze complex problems and derive... 

Sequel Med Tech

Lead Salesforce Engineer Job at Sequel Med Tech

 ...Support, Compliance and IT to understand requirements and cross-collaborate. You will ensure platform scalability and performance, disaster recovery, guide platform enhancements, and overall lead the technical delivery of Sequels CRM systems. This role blends Salesforce...