Refund & Returns Policy – Aforex University –
We’ve Got Your Back—Let’s Get You What You Need!
Effective Date: [12/02/2025]
Website: http://aforexuniversity.com
Overview
At Aforex University (AFU), we’re all about providing you with the best tools, courses, and software to level up your skills and knowledge. We know how important it is to make sure everything clicks with you, so we offer a 30-day refund window. If it’s been more than 30 days since your purchase, we can’t offer a full refund, but hey—our mission is to ensure you have a positive experience, and we’ll do our best to make it right if you’re within the time frame.
Eligibility for Return
To be eligible for a return, make sure the following is true:
No course content accessed—once you’ve jumped into your course or downloaded software, it’s game time, and we can’t accept returns.
You’re within 30 days of purchase, and you haven’t begun the course or used the software.
Non-Returnable Items
We want to make sure there’s no confusion, so here’s what we can’t accept for returns:
Online courses—Once you’ve dived into the content, it’s yours to keep!
Downloadable software—Once you’ve unlocked your software, it’s yours to enjoy (or troubleshoot with support if there’s an issue).
Gift cards
Personalized services—like one-on-one coaching or consulting
Partial Refunds or Rejections
Here’s what may result in a partial refund or no refund:
Course content accessed or software downloaded.
Any digital product that’s been used, damaged, or altered.
Returns requested after 30 days of purchase.
But don’t worry, we’re always here to help if you’re running into any issues—we just want to keep everything smooth for both sides!
Refund Process
Once your return is in our hands, we’ll carefully inspect it and let you know if we can approve your refund. If you’re good to go, we’ll process your refund and get it back to you within a certain number of business days, directly to your original payment method.
Late or Missing Refunds
If the refund hasn’t landed yet, let’s track it down:
Check your account—sometimes it takes a minute for your bank or card company to post it.
Call your bank—they may have some processing time too.
Still nothing? No worries—email us at [email address], and we’ll get on it.
Sale Items
Sale items or discounted courses are unfortunately non-refundable. Only regular-priced courses and software are eligible for refunds, but don’t worry, you’re getting quality even when it’s on sale.
Exchanges
We don’t offer exchanges for courses or software, but we’re here for you if something is defective or not working as expected. Just reach out to us at [email address], and we’ll make it right. You’ll be back in the game in no time!
Gifts
If you received a course or software as a gift, and need to return it, we’ll hook you up with a gift credit for the value. The gift was shipped directly to you? You’ll get a gift certificate once we process the return.
If it wasn’t directly shipped to you, we’ll refund the gift giver, and they’ll be in the loop.
Shipping Returns
Since everything’s digital with us, no physical returns are needed! Should you have any technical issues, just reach out to our support team for a quick resolution. We’re here to help you at every step.
Need Assistance?
We’re always just an email away! If you have any questions or need help with a return or refund, don’t hesitate to reach out to our team at [email address]. We’re here to ensure you get the support and guidance you need on your learning journey.
We’ve crafted this policy with your experience in mind—clear, simple, and with a dash of care. After all, your success at Aforex University is what matters most to us. Let’s make sure you have everything you need to thrive!